REFUND POLICY — Lutete Store

(Version 1.0 — June 2026)

1. Overview

All products sold by Lutete are made to order and fulfilled through Printify’s network of third‑party print providers. Because each item is custom‑printed, we do not accept returns for reasons such as:

• Change of mind

• Ordering the wrong size

• Disliking the design

• Choosing the wrong colour

However, we will always replace or refund items that arrive damaged, defective, misprinted, or incorrect.

2. Eligibility for Refunds or Replacements

You are eligible for a replacement or refund if:

• The item arrives damaged

• The print quality is faulty

• The wrong item, size, or colour was sent

• The item has a manufacturing defect

What we need from you

Please contact us within 14 days of delivery with:

• Your order number

• Clear photos of the issue

• A short description of the problem

We will submit the claim to Printify on your behalf. Replacements are issued once Printify approves the claim.

3. Non‑Returnable Items

Because all items are custom‑printed, we cannot accept returns for:

• Buyer’s remorse

• Incorrect size selection

• Incorrect address provided at checkout

• Items marked as “delivered” by the carrier but not received

Please double‑check your size, colour, and address before placing your order.

4. Lost or Missing Orders

If your order is lost in transit:

• We will open a Printify investigation

• If the carrier confirms the package is lost, a replacement will be issued

We cannot refund or replace items when:

• The customer entered an incorrect or incomplete address

• The carrier marks the item as delivered but the customer cannot locate it

5. Cancellations

Orders cannot be cancelled once placed because production begins immediately.

6. Refund Method

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

7. Contact

For refund or replacement requests, email us at:zealoriginals@outlook.com